What services does Health Choice provide to me as a patient?
Health Choice assists you in identifying which physicians, ancillary providers, facilities, and hospitals are considered “in-network” for your plan.
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How do I find a Provider?
Quickly find a provider by clicking
here.
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The physician I want to see is not in-network. What can I do?
Physicians choose whether or not they want to participant in certain plans. If the physician you want to see is not in-network, inform your Human Resources representative.
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Why doesn’t my insurance (benefit) cover a particular service or prescription?
Covered services are defined by your employer and/or the health plan that your employer has selected. Your first step is to contact your Human Resources representative.
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What is included in ancillary providers/services?
Home health, hospice, physical therapy, durable medical equipment (DME), medical supplies (i.e. diabetic, ostomy, etc) prosthetics, and orthotics.
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How can I report a concern about a physician and/or service within my provider network?
Patient satisfaction is very important to us. Please click
here to share your concerns with us. You will be contacted within 2 business days.
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I have been told to see a physician specialist and I am unable to find one from the in-network physician directory. What do I do?
This could be a network inadequacy issue. Please click
here so that we may follow up with you.
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How do I access the physician directory/see a list of participating physicians?
Click here to access the directory. If you have coverage through Cigna, United, or Beech Street, please contact those companies directly to obtain participating provider information. Their contact information should be listed on your insurance ID card.
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What is the difference between an "in-network" provider and an "out-of-network" provider?
An "in-network" provider is one that has agreed to participate in your health plan. An "out-of-network" provider is one that has declined to participate in your health plan. Contact your Human Resources department representative to determine what your financial responsibility will be if you elect to been seen by an "out-of-network" provider.
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