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Frequently Asked Questions


What education can Health Choice offer my practice staff?

Health Choice has a robust education, training and consulting division called Health Choice University(HCU).  Click here to learn what HCU can do for your practice.

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How do I access a particular provider's NPI number?

Click here to find a physician.  You'll see the physician's NPI number next to his/her name in the search results.

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Where can I find a list of Health Choice contracts?

Health Choice maintains contracts with Cigna and United Healthcare as well as multiple other entities.  For a complete listing, click here to access your My Practice site.  If you don't yet have access, contact Leslie Clement.

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I want to become a member of the Health Choice network. Who do I contact?

Contacting MetroCare Physicians is the first step to joining the Health Choice network.  You may visit www.metrocaredocs.com or you may contact credentialing coordinator, Janie Jones at (901) 261-7791.

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I have a recurring claims payment issue and cannot get response from the insurance company. How can Health Choice help?

Participating through our physician hospital organization(PHO) provides you a resource that knows how to assist you. And as a member of Health Choice, you can benefit from the dedication of our provider advocacy team. We serve as your experienced network leaders to help you navigate the complexities of contract management.

For recurring claims issues, please contact Provider Advocacy at (901) 821-6723.  When issues are collectively submitted through the PHO, you have more leverage to get your issue resolved and get measures in place to alliviate potential for future issues.

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