Provider Advocacy

The Provider Advocacy department at Health Choice was developed to provide our physician network a resource of service and assistance for all things practice management. We believe the value of this division lies within the available support and resources provided by a core group of knowledgeable, dedicated staff. With a combined experience of over 100 years, the Provider Advocacy department is your liaison for contracting, fee schedules, claims management and recovery, administrative details, and more. We are here to provide quality of services to our network, implement improvements to outside relationships, resolve problematic trends, and serve as the contact for other operational issues in order to maximize effectiveness in your own practice. Our mission is simple: provide consistent messages of support, educate our physician network with information to succeed, and work for our providers as a unified voice under the Physician-Hospital Organization.

In order to promote a better relationship management, each practice has one contact in the Provider Advocacy department with whom you will work. We feel this simplifies communication between our department and practices and will allow for better management of claims issues, payer policy updates and responses from our team. By working with one contact, we can provide you with timely communication, specialty-specific information and distributions, and more efficient interactions overall.

For claims issues, please contact Debbie Echols, Donna Oakes, or Rhonda McDonald with Provider Advocacy by phone at 901-821-6723 or by e-mail at providerservices@myhealthchoice.com.